Shipping policy

Shipping

Yolehiqekoql
Steve Weiß
Am Brand 20, 55116 Mainz, Germany
Email: info@yolehiqekoql.store
Phone: +49 6131 3920573

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Lounge chairs and sets

Lounge chairs, the chaise daybed and the lounge-zone set are heavy and ship well protected, the larger pieces on a pallet. Delivery is kerbside: the carrier brings it to the nearest accessible door, not up stairs or into the room. Plan help — a lounge chair or set is a two-person job to carry and position. Accessories, the side table, throw and care products ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.